Terms & Conditions


These terms and conditions govern the use and supply of all goods and services ("products") by Isla Rose Limited ("Isla Rose", "islarose.co.nz", "we, "us") to you, the purchaser of goods and services from us, including your use of the website at www.islarose.co.nz ("the website"). They are effective from 1st October 2016 and will replace all earlier Isla Rose terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

To make a purchase from our online shop you must be 18 years of age or over. Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.


The copyright and intellectual property rights in the material contained in this website are protected by Isla Rose Limited. Any reproduction or use of any website content without written consent of Isla Rose Limited is prohibited.


We endeavour to represent a true indication of product colour in images that appear on this website as accurately as possible. However, colours can appear different when viewed on another monitor display screen, therefore Isla Rose Limited cannot guarantee that your monitor's display of any colour will be completely accurate.


All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.


All prices are in New Zealand Dollars (NZ$) and include G.S.T. (15% sales tax) unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.


We accept the following credit cards: Visa and MasterCard.

All payments are processed via Payment Express secure payments system to ensure high levels of payment security and are subject to Payment Express's terms and conditions. Please view https://www.paymentexpress.com/terms&conditions to review Payment Express's terms and conditions.


Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

We only deliver to New Zealand and Australia street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary we in your online shopping basket.

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.


Shipping is calculated once the customer has entered in their shipping details. Shipping will be dispatched as stated in our website.

Once dispatched a tracking number will be issued and email confirmation sent to the email address provided by the customer.

New Zealand:
Standard shipping - Free Shipping to a New Zealand Street address.
Approximate delivery times: 2 working days for North Island Delivery and 4 working days for South Island Delivery, unless otherwise notified. Delivery times exclude public holidays.

Standard shipping - $8.00 including GST for a single delivery to a Australian Street Address.
Approximate delivery times: 5-7 working days unless otherwise notified. Delivery times exclude public holidays.


Buying clothing online can be difficult because the product cannot be tried on. Our returns policy that allows you to receive an exchange or credit note for any products that you're unhappy with. From receipt of your order, you have 14 days for Australia and New Zealand orders to return items with proof of purchase.

All returned items must be in new, unworn condition, with tags still attached. Once Isla Rose Limited has received the item(s), we can either (1) exchange the product for another style, size or colour that you may prefer or, (2) issue a credit note, which you can redeem on our website within 12 months of issue. Credit notes must be used in one single transaction and can not be redeemed for cash or refund.

Please carefully package and send all returns to Isla Rose, 1A / 169 Maunganui Road, Mount Maunganui 3116, New Zealand. All returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by Isla Rose

All returns are subject to the consumer laws in New Zealand including the Fair Trading Act 1986 and the Consumer Guarantees Act 1993. Shipping charges on returns are not refundable.


Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods

Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.

To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.


Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.


Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.

We may disclose your personal information as required by law. Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.


We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.islarose.co.nz

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.


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